What you can hold us to
Written on every invoice. Here it is in full, in plain language.
The Tidy-Lawn Promise
If a visit is not right, a missed strip, a scalped edge, clippings on the walkway, text a photo to 902-555-0199 within 24 hours. We come back within 48 hours and fix it, free. No argument, no "that is normal". If we cannot fix it, that visit is not charged.
Same crew
The people who did your yard last week do it this week. They know which gate sticks, where the sprinkler heads are and that the dog is in the kitchen. If someone is away, you hear about it by text before the visit, not by meeting a stranger in your back yard.
Rain day, next dry day
We do not cut a lawn that is too wet to cut cleanly. The visit moves to the next dry day, you get a text with the new time, and you are never charged for a skipped visit. On a plan the monthly price does not change. If a whole week is lost to rain, which happens in a Halifax June, the next visit is priced as a normal weekly cut, not as an every-two-weeks one.
Edges every visit
The walkway, driveway and bed edges are done on every mowing visit, not once a month. Hard surfaces are blown clean before we leave. If you can see grass over the concrete after a visit, that is a Tidy-Lawn claim.
Gates and pets
Gates are closed behind us, always. Tell us about dogs and we text before we open the gate. Hoses, toys and furniture are moved and put back where they were. If we break something, we tell you the same day and we fix or replace it.
Pay after
No deposit. The invoice is texted after each visit with the photo; pay by e-Transfer or card. On a plan, one payment on the 1st of the month. If something is not right, say so before paying and we fix it first.
What the promises do not cover
- Damage to things hidden in long grass that we were not told about: irrigation heads, dog-fence wire, cables, stakes. Tell us once and we mark them.
- Lawns that are brown from drought, grubs or disease. We will tell you what we see and what helps, but we do not control the weather or the chinch bugs.
- Snow and ice that falls between clearings, or ice on steps where ice melt was not requested.
- Anything done by someone else after us.
How to make a claim
Text or WhatsApp a photo to 902-555-0199 with your address. We reply within the hour during opening hours and come back within 48 hours, usually sooner. The terms of service cover booking, cancellation and payment.